Frequently Asked Questions
Everything you need to know about our authentic Texas flavors and shipping.
How are your perishable items shipped?
All perishable goods, including our signature meats and pies, are packed in insulated coolers with dry ice or gel packs to ensure they arrive at your doorstep in perfect condition.
Do you offer international shipping?
Currently, we only ship within the United States. Due to the perishable nature of our products and strict customs regulations regarding food, we cannot ship internationally at this time.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We offer expedited shipping options at checkout if you need your items by a specific date for an event or holiday.
Can I include a gift message with my order?
Absolutely. During the checkout process, you will have the option to include a personalized gift message that will be printed on the packing slip at no extra charge.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or if there is an error, please contact our customer service team within 24 hours for a replacement or refund.
Are your products gluten-free?
Many of our smoked meats are naturally gluten-free; however, they are prepared in a facility that handles wheat. Please check the specific ingredient labels on each product page for detailed allergen information.