Returns & Exchanges
At Goode Co., we take pride in our authentic food products; however, due to the perishable nature of our items, we cannot accept returns but will gladly offer a replacement or refund for any quality issues.
Inspect Your Order
Upon arrival, please immediately inspect your package and its contents for any signs of damage or spoilage during transit.
Document Issues
Take clear photographs of the product and its packaging if you encounter any defects or if the items received are incorrect.
Contact Support
Reach out to our customer service team within 24 hours of delivery with your order number and the photos you collected.
Resolution Process
Our team will review your claim and process a replacement shipment or a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing